Frequently Asked Questions

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• Sign Up with Direct Energy

  • How can I become an authorized account user on a Direct Energy account?

    To become an authorized account user on a Direct Energy account, the current account holder must make this request by contacting our Customer Care center at 1-855-461-1926 and providing your name to be added to the account.

  • When will my service with Direct Energy begin?

    Your service will begin when your local utility company conducts your next meter read date after your switch to Direct Energy has been processed by the utility company. This change will be reflected on your bill within 1 to 2...

  • Can I switch to service with Direct Energy if I am on a contract with another energy company?

    We recommend that you contact your current company to ask about your contract expiration date and to learn about cancellation policies for switching to another company.

  • What is the cost to switch to Direct Energy?

    Direct Energy does not charge an enrollment fee. However, your current energy supplier may assess a cancellation fee if you're switching providers within your contract term. Your current supplier can confirm what those costs (if...

  • Are there any fees required to sign up with Direct Energy?

    There are no enrollment fees to choose us as your electricity and/or natural gas company.

• General Questions

  • What is the role of my local utility company?

    Your local utility company delivers the electricity that flows into your home. The utility company is responsible for the lines, poles, pipes, meters, power outages, repairs, and other issues with how energy gets to your home....

  • What is the difference between Direct Energy and my local utility company?

    Direct Energy and your utility work together to provide services for your specific area. Direct Energy is a retail, or competitive, electric and natural gas provider. If you live in a deregulated area, you are able to shop for...

  • If I switch electricity suppliers, will my reliability be affected?

    By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter...

  • What kind of energy sources does Direct Energy use?

    Direct Energy purchases power generated from a variety of sources including natural gas, coal, and nuclear. For our customers who choose a green plan or the "Make It Green" option, we purchase Renewable Energy Credits (RECs)...

  • What is renewable energy?

    Also known as green energy, renewable energy is electricity generated by naturally sustainable fuel sources instead of being generated from fossil fuels (coal, natural gas, etc.) or nuclear technology. Examples of renewable energy...

• What to Know As a Customer

  • Will I receive notification when my contract expires or will I be automatically renewed?

    Direct Energy will notify you in advance of your contract expiration. For contracts entered on or after June 1, 2004, you will not be automatically renewed.

  • Will I save money by signing up with Direct Energy?

    Future savings depend on the direction of commodity prices, which can be very volatile; however, you are not guaranteed savings. Historically, Direct Energy's rates have been very competitive. Our fixed-rate products offer...

• Glossary

  • What does kWh mean?

    The term "kWh" stands for kilowatt-hour and is the unit of measurement for your electricity use over time.

  • What is a Therm or CCf?

    The term "Therm" (also called "CCf") is the unit of measurement for your natural gas use over time. In most areas, this is the unit visible on your utility bill for your natural gas usage on any given billing cycle.

  • What is a Therm?

    The term "Therm" is the unit of measurement for your natural gas use over time. In most areas, this is the unit visible on your utility bill for your natural gas usage on any given billing cycle.

  • What is a CCf or MCf?

    The term "CCf" or "MCf" is the unit of measurement for your natural gas use over time. In most areas, this is the unit visible on your utility bill for your natural gas usage on any given billing cycle.

  • What are transmission charges?

    These are charges assessed by your local utility company on your bill for the cost of moving high voltage electricity from the facility that generates that electricity through the distribution lines of your electric distribution...