Frequently Asked Questions
Fuel Rewards FAQs
When can I start redeeming my Fuel Rewards?
Your rewards will begin to be applied to your Fuel Rewards account earned through your Direct Energy plan on the first day of the following month that you begin service with Direct Energy.
Can my Fuel Rewards be used towards regular gasoline and diesel?
Fuel Rewards savings can be applied to regular, plus and diesel fuel grades.
If I forget to enter my Fuel Rewards program information, can I get refunded?
No, you will not be refunded.
How can I check my Fuel Rewards balance?
You can check your balance and view expiring rewards online, text BALANCE to 83835, or download the Fuel Rewards mobile app.
I am already a Direct Energy customer. Can I sign up on this plan to earn rewards?
At this time, this offer is currently only available to new Direct Energy customers.
What if I cancel my Direct Energy plan, what happens to my rewards?
You must continue to have your electricity service with Direct Energy to earn Fuel Rewards.
If I don't use all 20 gallons in one fill up, will I be able to use the remaining gallons later that month?
You can save 50c/gal for up to 20 gallons only once a month while enrolled in the Direct Energy plan.
Who do I contact if I have questions about my Fuel Rewards points?
Email: support@fuelrewards.com Phone: 188.603.0473 Hours: 7am - 10pm CST everyday
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